Privacy Policy – diffed.gg

Introduction

This Privacy Policy explains how diffed.gg (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our website, platform, and services. By registering an account or using diffed.gg, you consent to the practices described here.

1. Data Storage and Hosting

Your personal data is stored on secure servers operated by our hosting provider Hostinger, located within the European Union. We do not transfer personal data outside the EU unless required by law and only with appropriate safeguards (GDPR Standard Contractual Clauses).

2. Information We Collect

• Account Information: username, email, password.
• Payment Data: processed by Stripe and PayPal (we do not store full card details).
• Profile Data: nickname, reviews, ratings.
• Communication Data: support tickets, emails, Discord username (shared voluntarily for sessions).
• Technical Data: IP address, browser, device, cookies.

3. How We Use Your Information

• Provide, operate, and improve our services.
• Manage wallet transactions and payments.
• Connect customers with teammates and manage sessions.
• Detect fraud, cheating, or abuse.
• Comply with Austrian/EU law.

4. Cookies

We use only essential cookies for login, security, and core functionality. We currently do not use marketing or tracking cookies.

5. Payments

Payments are handled by Stripe and PayPal. We do not store sensitive payment data; processing follows their respective privacy policies.

6. Sharing of Data

• With teammates: only your nickname and, if needed, your Discord username (never your email or payment data).
• With payment processors: Stripe and PayPal.
• With authorities: only when required by law.

We do not sell personal data.

7. Data Retention

• We retain data while your account is active.
• Upon request to delete your account, we delete or anonymize personal data within 30 days, except where retention is legally required.
• Certain records (e.g., invoices, payment logs) may be kept up to 12 months for fraud prevention and compliance.

8. Your Rights (GDPR & CCPA)

You may request access, correction, deletion, portability, and you may withdraw consent (if applicable). You may also lodge a complaint with the Austrian Data Protection Authority.

Account deletion/rights requests: support@diffed.gg

9. Security

We apply reasonable technical and organizational measures to protect your data, but no online system is 100% secure.

10. Children’s Privacy

Our services are not directed to children under 15. If we learn we collected data from a minor without parental consent, we will delete it promptly.

11. Changes to This Policy

We may update this Policy from time to time. Significant changes will be announced via email or platform notification.

12. Contact Information

For privacy questions or requests, contact: